| cl | | | | 3 qualifications. This article explains who these |
| ITIL training underpins the worldâs most | | | | courses will benefit and how they work. |
| successful framework for IT Service Management. | | | | 1. ITIL Version 3 â What Makes it Different? |
| Pulling together the best practice methods from | | | | The latest version of ITIL builds on its existing well |
| public and private sectors ITIL is pivotal in ensuring | | | | established approaches but interprets them in the |
| efficient service delivery and in meeting IT | | | | context of service lifecycle. It recognises the shift |
| Governance objectives. | | | | that has occurred over the last few years as IT and |
| Re-launched in 2007 in the form of Version 3, ITIL | | | | IS operations have become integral to all modern |
| now includes a host of new training courses and | | | | organisations, rather than existing as a bolt on |
| qualifications, including various bridging courses which | | | | function. The earlier editions of ITIL were defined by |
| are now available. For those with existing ITIL | | | | a number of key processes and for the most part, |
| certifications a bridging course will allow you to | | | | these remain important within the new structure. |
| upgrade your knowledge and fast track your Version | | | | |